September 05, 2008
Hello,
Each month, we will update our customer service home page with helpful tips and information pertaining to the service department.
PHONE ASSISTANCE:
1. We have recently updated our process for handling phone calls. This new process will allow us to be more efficient in how we handle your calls. In order for this process to work, we will be asking each caller for certain information. If you called on the issue before, please reference the ticket number we gave you. If you do not have that, we will be able to look up the call based on your name and phone number. Please make sure you have the serial number of the equipment available, this is required for every call that we answer.
SERVICE CENTER NEWS:
1. On September 19th, the customer service center will be closed so that we may perform our annual inventory of the parts warehouse. All faxes and emails will be answered on the following business day, September 22nd. We appreciate your understanding and thank you for being patient with us while we perform this vital function.
2. We have instituted a new follow up procedure for our parts program. After a part is shipped, we will follow up with the caller that ordered the part to ensure that the part was received and that the problem was resolved.
Thank you for the feedback that many of you have been giving us, we are always looking for ways to improve our customer service department and your input is invaluable. If you have any issues or suggestions, please feel free to contact me.
Douglas Balmos
Customer Service Manager
Email Douglas Balmos
